Damage Policy

Last updated: May 2026

We take great care in handling your items. However, as Presst connects you with independent Service Providers, the following policy applies if something goes wrong.

1. Reporting Damage

Any damage, loss, or missing items must be reported to us at hello@presst.co within 48 hours of delivery. Claims made after this period may not be accepted.

2. Evidence

Please provide photos of the damage along with a description when submitting your claim. This helps us investigate quickly.

3. Investigation

We will liaise with the relevant Service Provider on your behalf. We aim to respond to all claims within 3 working days.

4. Compensation

Compensation is assessed on a case-by-case basis. Where a claim is upheld, compensation will reflect the current second-hand value of the item, not the original purchase price. We may request proof of purchase.

5. Exclusions

We cannot accept liability for:

Pre-existing damage not declared at the time of booking
Items left in pockets (keys, cash, etc.)
Delicate or specialist items not flagged at time of booking
Colour fading or shrinkage caused by the nature of the fabric

6. Key Cutting

Keys are cut at the customer's own risk. We recommend testing a new key before disposing of the original. We are not liable for keys that do not work due to wear on the original.